WHOLESALE TERMS OF SALE
We accept VISA / MASTERCARD / American Express / Discover.
All charges are authorized at the time of check out. You will be charged when the your order is shipped.
Minimum order is $50. Except for Dropship customers who has a separate contractual terms and handling fee surcharge.
All orders placed before 2 pm (CST) will be processed the same day during business days.
We cannot guarantee the processing of orders placed after 2 pm until the following business day.
Most orders are shipped the same day but to ensure completeness of order fulfillment,we reserve the right to ship the following day.
This means that any special delivery instructions need to be specified at the time of check out of the order and for shipment option to be upgraded, the order must be placed before 2 pm(CST).
There will be absolutely no product substitution unless specifically asked by a customer.
Occasionally, if we cannot fulfill your order in its entirety due to defective product, overwhelming demand, or any other unforeseeable event,we will not charge you items not shipped.
Every item is checked for quality and shake tested to ensure everything is intact and will not fall off during its journey from our warehouse to yours.
Orders of amount $149 or higher after the discount/coupon/promotion is shipped free of charge* (Domestic address) will be shipped free.
You will get a shipment notification email to the registered email address containing tracking information of the package shipped within 24 hours. Tracking of order is also available by viewing My past orders.
If your billing AND shipping are not matching there will be a hold on your order.
We will send you out a form that is required to be filled out and sent back to us along with the appropriate documents for your order to be released.
Upgrades to the shipping methods (ex. 2nd Day, Next Day Deliver, etc.) can only be upheld if the order is placed before 2 pm(CST) and the extra shipment fees maybe charged at the check out.
*International shipping is available only through Global Priority Mail via USPS or Fedex and the actual shipping cost is applied at the check out.
*We are not responsible for any tariff/duty/taxes that may incur. Each country defines these charges differently and you should consult regulations and rules of your own customs agencies to plan ahead for any charges.
*Should you decide to refuse the package because of the extra taxes, we will regrettably deny any requests for refund.
We are confident that you will be satisfied with your purchase most of the times, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between.
We value your business with us and we'd like to keep you happy.
Important! We will not accept any return package without a proper RMA clearly displayed on the box.It may get mixed up with other inbound and outbound packages in the warehouse.
Great care and steps are involved in packaging your selection to boxes that don't come pre-designed for your order.We use good amount of bubble wraps ,cushion or support to ensure that your items are received in the order that they leave our warehouse.However, when your items are damaged en-route, we will assume responsibility and give you full store credit.
Following are conditions in which we will give store credit.
1. Items were damaged en-route.
2. Items look like they were originally defective.
3. Order is wrong, these are not the items ordered.
For returns of other nature will be subjected up to 15% restocking fee of the product value + the cost of the shipment back to us.
*Note that you have 15 days to notify us from the shipment date.
Please follow the direction on Orders page of your My Account page to process any returns.
*Note! You have 15 days from the shipment date. Not from the date of the arrival of package
When an item is damaged or unwanted, go into your account and request a return, then we will send you an RMA number within 15 days of shipping date, and from there we will be able to issue a store credit, we can't give you a card or cash refund.
In the case of the item being unwanted or something different from what you've expected, you can send it back with an RMA number but there will be a 15% re-stocking fee.
In the case a customer wants an exchange we are unable to fulfill that request, and instead we will be able to issue store credit and there will be a 15% restocking fee because it is an unwanted item.Shared responsibilities and partnership is the thread that help us keep our prices low and ensures you get your high quality stock on time,everytime.
**check your order over before you place them**
If there is a problem please contact customer service.
*Should you decide to refuse the package because of the extra taxes, or any other reason, we will regrettably deny any requests for refund.