• wholesale_jewelry_secure

    Secure

  • wholesale_accessories_age

    Years

  • dropshipping_usa

    Dropship

  • wholesale_vendor_cutoff_time

    Same Day 2PM cst Cutoff  

Add $149.99 for free shipping. !COVID19- We are OPEN
  • wholesale_jewelry_secure

    Secure

  • wholesale_accessories_age

    Years

  • dropshipping_usa

    Dropship

  • wholesale_vendor_cutoff_time

    Same Day 2PM cst Cutoff  

Add $149.99 for free shipping. !COVID19- We are OPEN

FAQ

Get started with wholesale
how to get sales tax id
order and  restocks
what are shipping policies
how to start jewelry business
how to get started with dtop ship

GETTING STARTED

How do I get started? How do I register?

Start by registering with the website here.

Wholesale pricing assignment is NOT automatic. We review Sales TAX ID or Business registration info before assigning wholesale pricing.

How can I join? Is there a fee?

Start by using a registration link. There is no fee or cost associated.

How do I order?

Ensure your account is as Wholesale or Dropship if you intend to resale and seek wholesale prices before adding to cart.

What’s the minimum order?

You need $50 of cart value to checkout. Instead of MOQ we have minimum cart value.

Forgot password. How to reset?

Use the forgot password icon. You will receive a link within 5 minutes for password reset.

Not Wholesale? What does that mean?

In case of missing Sales Tax ID or brand new registration you will see on top right hand corner stating “Not Wholesale”. Once the sales tax ID is shared and reviewed your account will be updated.

Why should I confirm email?

Email confirmation activates your account. We need email that you have access to so that you can receive order confirmation and reset passwords.

Where do I send my Sales Tax ID?

Sales Tax ID should be emailed to support at pinktownusa.com

International Customers.

Sales ID is required for domestic US addresses. International retailers do not need Sales TAX ID and can write “International” on the sales tax ID field during registration.

Do you ship International?

International shipping cost won’t be cost effective for international retailers. US territories and Nearby islands like Trinidad & Tobacco and Bahamas use freight forwarding services to make the importing viable business option.

For Canadian retailers who import from the US might have better shipping rates ,in this case we will use customer provided postage labels.

SALES TAX ID

Why do I need a Sales Tax ID?

As a wholesale distributor our customer base are resellers. As we don’t sell directly to end consumer, we don’t collect sales tax. Hence we need resellers sales tax ID to ensure resellers can charge sales tax when they sell to their customers.

If you've started a business and will be selling products or services in a state that charges sales tax, one of your first tasks should be to get your sales tax ID number. This allows you to collect and submit sales taxes to your state's tax authority. Without a tax ID number, your business can't collect taxes, and it risks fines and other legal actions.

How to I get Sales tax ID?

State rules for seeking a tax ID vary slightly, but corporations are generally under the domain of the state secretary of state.

    In general, these are the steps to register with a state to collect sales tax:
  • Gather vital info like your EIN and other business identifying information
  • Visit your State’s Department of Revenue website, secretary of state's website
  • Search or click on the “Sales and Use Tax” section of the website

States usually allow you to apply for your sales tax number online. You'll want to take this step as soon as possible, because your state may not allow you to conduct sales until your number has been issued, usually in the form of a paper certificate.


https://blog.taxjar.com/how-to-register-for-sales-tax-permits/
https://www.harborcompliance.com/information/register-sales-use-tax-license-permit

IS EIN sales Sales TAX ID?

If I already have a federal tax ID, do I need to register with my state? Even if your business already has a federal Employer Identification Number (EIN), most states require you to register for a unique state tax ID number–and you'll need a state tax ID for each state where you plan to file taxes.

What’s the minimum order?

You need $50 of cart value to checkout. Instead of MOQ we have minimum cart value.

ORDER PLACEMENT & INVENTORY

Can I order Bulk ? I need more quantities? Can you get us a couple of dozens? Can I place special orders?

As a wholesale distributor our customer base are resellers. As we don’t sell directly to end consumer, we don’t collect sales tax. Hence we need resellers sales tax ID to ensure resellers can charge sales tax when they sell to their customers.

How do I download images?

Our style images can be downloaded by pinktownusa customers for use on their digital and social media channels. Just use the download button appearing below images on style detail pages. “Download All” button downloads all variations of the images published for the style.

What is the MOQ?

We don't have MOQ,minimum order quantity for most of our items . Only value packs have the MOQ.

We have MOV,minimum order value of $50 for wholesale. Most of our customers shop for collections and create their own assortments.

Does MAP apply?

No, we do not create or enforce pricing strategies. We have suggested retail prices.

SHIPPING TIMELINE & PRODUCT ISSUE

What is the Shipping Timeline? How long does it take my order to be delivered?

We ship out the same business day if order is received before 2PM CST. Weekend and order received after cut off time are shipped the next business day.

I was expecting my order to be delivered today but it has not arrived ,would I get a refund?

Our guarantee and service agreement on shipping day. We do not guarantee carrier delivery time.

USPS priority mail remains a non-guaranteed form of mailing.

USPS overnight has money back guarantee.

Fedex has a more comprehensive money back guarantee but if a delivery attempt is marked in the system we cannot claim it and we have seen that happening.

https://www.fedex.com/en-us/service-guide/terms/express-ground-samedaycity.html#money-back-guarantee-policy-ground

How do I report an issue with products?

Please go to your account and look for My returns section. You report issues with the items you received in your order.This is our only way to process replacements,refunds and credits.You have the option to suggest your preference to resolve the issue you have with the item.

How do I return?

Please go to your account and look for My returns section. Please request return authorization from here. It's a quicker trackable way to report and resolve issue and process returns.

Missing item or shortened?

We do not charge your card before shipment. Hence any item we cannot ship is not charged to you.

Please check the packaging list or your order for ordered vs shipped items.

MY BUSINESS MODEL & PRICING

Can I sell under my Brand?

Yes of course.We encourage business owners to establish their own Branding and style to distinguish themselves and not base their business on price competitiveness alone as that's a race to the bottom.

I am just starting out , don’t have a state sales TAX ID?

We understand from concept to execution that business takes time.Share us your business licence or EIN while you are working on state taxes to get started.

As sales tax id is required to sales ,get it as soon as possible.It's usually free for most states or has nominal cost. Submit us the Sales Tax ID as soon as you have obtained it.

How to set my sale price? What should I charge my customers?

You will need to establish your business and pricing model. It's key to success. Besides being a great stylist,sales person ,knowing your numbers is critical.

    Our suggested retail price is 2.5 times wholesale.Check sales and retail calculator here:
  • https://www.calculatorsoup.com/calculators/financial/selling-price-calculator.php

Do you have a starter pack?

No, we do not operate as direct marketing companies. You can make your own starter pack,we have no MOQs for most items.