Everything you need to know to get started

We're 100% woman-owned and operated small business in the Chicagoland area. We see you, understand what it takes to run your company smoothly from start up through growth phases of operation without ever getting lost along the way - because we've been there too!

We're not just awesome, we've been ahead of the curve for over 14 years! And during those last 2 years when most distributors were closing, Our growth was 97%.

With us, you will be future-proofing your business, have rock solid supplier support and be assured that you get a five-star rating on collections sourced from us. You should absolutely choose us to be your supplier.

Find out more how to get started ,security guarantees, order tips and more. Tell me what you want to know.

So you’re interested in the privacy and security on our site?

We take your privacy and security seriously here at Pinktown. That's why we've teamed up with Trust Guard to provide industry-leading security for our site. Trust Guard offers a variety of services to keep your information safe, including data encryption, firewalls, and intrusion detection. They also have a team of security experts who are available 24 7 to monitor our site and respond to any potential threats.

We use 4 layers of defense to protect our site. These include various daily security scans and 200 K USD in cyber insurance, along with ransomware protection.

This means that we are also able to surround our business with a power team of cyber lawyers, forensics experts, and an incident response team to protect our customers from harm or damage.

Signing up for an account with our site is easy and best of all - it’s free!

There you will enter basic contact information. Please make sure to also enter the account type you need. We offer both wholesale and dropship accounts.

Not sure which account you need??

Click to find out more information on wholesale verse dropship. Or click the link to take you to our account sign up page.

Once you fill out the form and create your account, we will send you an email with a link to confirm your email address. If it doesn't show up right away - check either your junk or spam folders.

Once your email address has been confirmed - there’s only one thing left to do - Shop!!

Here at Pinktown we offer both wholesale and drop ship accounts.

Wholesale accounts require a minimum order of Fifty dollars. Dropship accounts have no minimum requirement, but a handling fee of one dollar and ninety nine cents will be added to each order.

Do you need both types of accounts?? Then go ahead and create both a wholesale and a drop shipping account. You will need to use two different email addresses. One for each account.

We do also ask that you email your sales tax ID to the email address linked here.

Since we don’t sell directly to the end consumer, we don’t collect sales tax. If you are a reseller that will be selling products in a state that charges sales tax, make sure to contact your state’s department of revenue to apply for a sales tax id.

Let me know what would you like to know about ?

Let’s get you up to speed on our drop shipping program.

Drop shipping is a type of ecommerce business where you sell and promote products that we stock - without having to carry any inventory. When a customer places an order on your store, you place an order with us - and we ship directly to your customer’s door.

Dropship accounts have no minimum order requirements. 

After you receive an order from your customer, you will then log into our site and place an order. Be sure to enter your customer name and shipping address into the appropriate fields. We also ask that you enter a note during checkout in the “Leave a Comment” section that says “BLIND SHIP”.

When we ship your order on your behalf, the order will be blind shipped. This means that we will make sure to not include any of our company branding. There will be no invoice included and the label on the outside will read Shipping Department with our warehouse address as the ship from location.

For orders that are less than 1 pound we can ship via USPS Ground Advantage. All other orders will be shipped the most economical way. Sometimes our shipping calculation tool will estimate the shipping cost higher than it actually is. Shipping costs can be reduced and adjusted on your order prior to shipping if necessary. When you place an order, we only authorize your credit card for that amount. The actual charge of the card occurs when an order is marked as shipped. Any difference in funds are returned to your account, and you are not charged.

Once the order is shipped, we will then provide you with the tracking information. You can then pass this information onto your customer. To learn more about our Trend Drop App, please click here. 

https://youtu.be/UBgSUsgr0uw

If you have an online store that is hosted by shopify, you can download our dropship app and sync your store. Our dropship app is called Trend Drop. We’ve included a link here to take you to our Dropship FAQ page. There you will find a demo video of our TrendDrop app. The app is available for Twenty dollars a month - charged monthly. Or fifteen dollars a month - charged annually. This service allows you to easily and quickly add products to your store, autosync stock, and install your own pricing markup.

If you don’t have a site that is not on shopify, you can manually download any of our images and post them to your site or your social media. You can mark them for “wish list” so that you can quickly check stock status when you log into your account.

We believe that partnering with us for dropshipping will be a great opportunity for you. Our products are high-quality and in demand, so we're confident that your customers will love them. We look forward to working with you!

We are so excited to announce our partnership with Faire Marketplace!

Faire offers net 60 payment terms to help you buy and sell products without having to pay for them upfront. This means you can hold onto your cash to cover costs like rent and payroll while still stocking up on inventory.

When you sign up through our direct wholesale portal, you will receive a new sign up offer of one hundred dollars off and 1 year of free shipping from our brand. We’ve included our special Faire direct link here. This link will give you access to exclusive deals and discounts on all of our great products.

Faire is free for all retailers, and signing up takes only a few minutes.

Use this link to get free shiping and terms:

https://pinktownusa.faire.com

During check out, you will enter both your billing address and the shipping address. Please make sure to double check your shipping address! It is very hard to revise a shipping address after a package is in the carrier’s possession.

All orders are insured up to one hundred dollars. If you would like additional insurance, or if you would like your order to be shipped with Signature Required, please enter a note when checking out. On the last page of the checkout process, you can click the “Leave a Comment” Button to enter any requests.

Once your order is shipped, you will receive an email with the tracking number and carrier used. You can also log into your account and under the “My Orders” page you can click “View Order” to locate the tracking number and carrier for each order.

Continue watching to find out about transit times.

Online ordering with us saves time, energy and improves cash flow with fast shipping and low minimum.

Here at Pinktown we offer same day shipment for orders placed before 2 pm (central time) on weekdays. This is a great way to get the items you or your customer needs quickly and without having to wait or needing to overstock as you cant travel to wholesale district as often. Most orders are delivered within 3 business days. You can check estimated transit time by clicking the link on the screen.

Free shipping is available for orders over $149. Be sure to select it if your order qualifies. (*US Domestic Addresses Only)

Let me know if you want to know more details on any part of the order placement.

Now that you’ve added all of those trendy accessories to your cart. Are you ready to check out ?

For payments, we only accept Visa, Mastercard, and Discover. We do NOT accept checks, money orders, or Paypal payments.

When you place an order on our site, your credit card is only authorized and not charged, which means no funds are pulled. This allows us to adjust costs as needed. We just do not charge any item we do not ship and hence you don’t have to deal with your funds held in form of store credits.

So if you see 2 lines on your statement, NOTE, only one is will be marked complete which will be the actual charge. An email confirming the shipment and the tracking information will also be sent.

Now all you have to do is relax and wait for your order to arrive.

Concerned about the security of using your credit card online? Please see more info about the safety of our site.

Shopping online is one of the best ways to find great deals on products you love. But, finding free shipping offers can be a challenge. That's why we're excited to offer free shipping* on orders over one hundred and fifty dollars! Plus, we have several carrier options available so you can choose the one that works best for you. And, we offer international shipping so you can shop from anywhere in the world.

During checkout you will see a variety of shipping options for your order. We ship with U.S.P.S., FedEx, and U.P.S. If your order qualifies for free shipping, make sure to select that option on the checkout page. 

 *Free shipping is only applicable for US/domestic delivery addresses.

You can select standard shipping as well as upgraded shipping methods. We know life gets hectic and sometimes you need those items fast! The pricing for Overnight, 2 Day, and other express options will be listed during checkout. Please make sure to get those orders in by 2pm (central time) so that we can process and ship your order out as soon as possible.

We can also ship internationally. International orders are excluded from our free shipping offer. The prices and shipping options will be listed during checkout. Please also note that we are not responsible for any tariffs, duties, taxes or fees that may result from the delivery country’s customs regulations regarding importation.

So, what are you waiting for? Start shopping now and take advantage of our free shipping offer!

Do you need to know how to track your order? 

Have you ever ordered something online and then spent the next few days (or weeks) anxiously checking the tracking information, wondering when your package will finally arrive? If so, you're not alone.

Shipping and delivery tracking has become an essential part of the shopping experience for many consumers. And while it can sometimes be a source of frustration, it can also be a source of comfort and reassurance, knowing that you can track your package every step of the way until it arrives safe and sound at your door. But don’t worry! Take a deep breath and relax—you can always check the tracking information on any of your orders placed with us.

We've got more tracking information for you.

Transit times can vary depending on the carrier, the distance the package is traveling, and a host of other factors. There are also a lot of factors that can affect transit times. Weather, traffic, and even the time of day can all contribute to delays. Carriers also use a variety of methods to move packages from one location to another. Delays can occur during each of these transitions. We recommend keeping an eye on the movement of your package so you can stay up to date on your packages status.

If you have issues regarding delayed, missing or lost packages, please contact us via email with your order number. We’ve included an email link here.

We also recommend contacting your local post office, or your local UPS or FedEx hub. They will be able to provide more detailed information regarding delivery to your home or business. They can even contact the delivery driver for your route. If your package has been sitting in one place for a while, it might be worth giving the carrier a call. Sometimes packages get stuck in transit and the only way to get them moving again is to give the carrier a nudge. It's also possible that there was an issue with your address or contact information and that the company is trying to reach out to you.

At Pinktown, we make tracking your orders easy. You can view your order history and track your package right from your account page. Plus, we'll send you an email notification as soon as your order ships. So, you can always stay up-to-date on the status of your shipment.

Welcome to our rewards program!

All customers who are registered with our site are automatically enrolled in the program.

We are excited to offer you exclusive opportunities to earn discounts and to engage with us in a deeper way. Our goal is to provide you with an enriching experience that feels valuable and fun.

There are several ways to earn rewards points.

Members earn 1 point for every wholesale dollar spent. We will even add additional points on every 3rd or 7th order. Your 3rd order will earn you 100 points and your 7th - 150 points!

Do you love our styles? Write product reviews onsite and earn 10 thank you points for each.

You can share your friend referral link on social media to earn points when they place an order.

Member’s can also write a blog on a site with a domain authority above 40, and include a link to a Pinktown category page to earn a whopping 1000 points!

By logging into your account and clicking on “My Rewards” you will be able to see your current rewards status and points. Here is where you will also find your friend referral link.

The option to use rewards points is available during checkout below the “Place Order” button. Just click on “Apply Rewards Points” and the appropriate discount will be applied to your order total.

If you're anything like me, you love receiving re-stock notifications for your favorite accessories. There's nothing quite like the excitement of seeing your favorite pieces back in stock, and being one of the first to snatch them up!

Did you previously purchase an item that is now out of stock? You can request an alert subscription to request re-stock and be notified when an item is back. When you are logged into your account, you can view all of your previous orders and the items therein.

Just click on the “Notify Me” button to add that item to your re-stock requests. We will be notified that the item has been requested and if that item is re-stocked - you will be notified via email.

As a wholesale accessory buyer, you know that product re-stock requests can't always be filled. The item may be out of season or discontinued. Whatever the reason, unfortunately we cannot always fill every product request. But never fear! We're always doing our best to bring back your favorite products as soon as possible.

Returning products and reporting damaged or missing items begins with the creation of return merchandise authorization a.k.a R.M.A.

You will need to be logged into your account. Under the “My Orders” page, you will be able to click on the “Return” button for each of your orders. From here you will be able to follow the prompts to select the items you wish to return or mark as damaged or missing. Please make sure to enter any comments, add additional information, and upload images. Once entered, you will be issued an RMA.

Now that you've initiated a return, we will then begin to process your RMA. Whether that means shipping out a replacement, supplying you with a return shipping label, or to sometimes ask for more information. You can also check the status of your returns by logging into your account and clicking on the “My Returns” tab.

Please note that you have 15 days from the shipment date to submit an RMA and 30 days to ship the return. So if there are any issues with your order - please let us know right away!

You will never be stuck with a damaged or defective item. We will take care of it.

We have more detailed information on our Store-Policy page.