pinktownUSA Store Policy
We accept VISA / MASTERCARD / American Express / Paypal.
All charges are made at the time of check out and you will be emailed an invoice promptly.
Minimum order is $50. No exceptions.
All orders placed before 3 pm (EST), or noon, will be processed and shipped the same day during business days.
We cannot guarantee the processing of orders placed after 3 pm until the following business day.
This means that any special deliver instructions need to be specified at the time of check out of the order and for shipment option to be upgraded, the order must be placed before 3 pm(EST).
There will be absolutely no product substitiution unless specifically asked by a customer.
Occasionally, if we cannot fulfil your order in its entirety due to defective product, overwhelming demand, or any other unforseeable event, we will gladly give store credit to be used later.
Orders of amount $100 or higher after the discount/coupon/promotion is shipped free of charge* (Domestic commercial address)
You will get a shipment notification email to the registered email address containing tracking information of the package shipped within 24 hours. Tracking of order is also available by viewing My past orders.
We DO NOT ship to P.O. Box Address or APO/FPOs
If your billing AND shipping are not matching, or if you have it being shipped to a P.O. box or an APO/FPO there will be a hold on your order.
We will send you out a form that is required to be filled out and sent back to us along with the appropriate documents for your order to be released.
Upgrades to the shipping methods (ex. 2nd Day, Next Day Deliver, etc.) can only be upheld if the order is placed before 3 pm(EST) and the extra shipment fees charged at the check out.
*International shipping is available only throguh Global Priority Mail via USPS and the actual shipping cost is applied at the check out.
*We are not responsible for any tariff/duty/taxes that may incur. Each country defines these charges differently and you should consult regulations and rules of your own customs agencies to plan ahead for any charges.
*Should you decide to refuse the package because of the extra taxes, we will regrettably deny any requests for refund.
*Shipment to a Residential Address is subjected to a charge up to $3.00 extra.
We are confident that you will be satisfied with your purchase most of the times, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between.
We value your business with us and we'd like to keep you happy.
Important! We will not accept any return package without a proper RMA clearly displayed on the box.
Great care and steps are involved in packaging your selection to boxes that don't come pre-designed for your order.
We use excessive amount of bubble wraps to ensure that your items are in the order that they leave our warehouse.
However, when your items are damaged en-route, we will assume responsibility and give you full store credit.
Following are conditions in which we will dish out store credit.
1. Items were damaged en-route.
2. Items look like they were originally defective.
3. Order is wrong, these are not the items I ordered.
For returns of other nature will be subjected up to 15% restocking fee of the product value + the cost of the shipment back to us
*Note that you have 7 days to notify us from the shipment date.
Please follow the direction on Orders page of your My Account page to process any returns.
*Note! You have 7 days from the shipment date. Not from the date of the arrival of pacakge.
When an item is damaged or unwanted, go into your account and request a return, then we will send you an RMA number within 7 days of shipping date, and from there we will be able to issue a store credit, we can't give you a card or cash refund.
In the case of the item being unwanted or something different from what you've expected, you can send it back with an RMA number but there will be a 15% re-stocking fee.
In the case a customer wants an exchange we are unable to fulfill that request, and instead we will be able to issue store credit, but once again there will be a 15% restocking fee because it is an unwanted item.
Customer service is unable to give out refunds because they do not have access to these informations, and do not have the authority to do so.
In the case of a customer asking for a refund we will be able to give you store credit in the full amount of the item/items, that they request a refund for.
We do not place your orders so please check carefully, because we cannot reverse any transactions, if you do ask us to cancel your order because of a mistake that you have made, we will cancel the order and refund you in full store credit.
**check your order over before you place them**
If there is a problem please contact customer service.
*Should you decide to refuse the package because of the extra taxes, or any other reason, we will regrettably deny any requests for refund.