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Customer Testimonials

testimonial
  • I really love the quality of the products that I received and the shipping time was great. I will continue to order from PinkTown. Thanks for great customer service. Renae Richmond, VA
  • Received my items earlier than the tracking told me they would arrive. I'm so impressed that the items were better looking than the pictures and I know my customers are going to love them! Nice quality and I will be ordering more from Pink Town USA! Jacqueline Monroe,Leavenworth, KS
  • I'm an owner of an online boutique based in Maryland. The order processing and deliver time always keep me coming back. Not to mention the unique and trendy products. My customers are happy which makes me happy. I am pleased to do business with PINKTOWN USA . Keep up the good work! Tahirah Brown -Bossy Chic Boutique
  • I received my items back today and I ABSOLUTELY LOVE every piece. I hope the item you restock on my wish list items. I would love you to have them apart of my collection. Thank you PINKTOWNUSA! Elaine, Milwaukee,WI
  • I received my shipment today. Fed Ex was right on time with the delivery. I opened the box and completely loved the way it was packaged and handled. My customers was very satisfied with their items and we will be ordering me. Diva Styles Jewelry Tampa, F Diva Styles Jewelry & Accessories
  • One word to describe my experience with PINKTOWNUSA, FABULOUS. Everything was five star rating worthy., from the quality of product to the fast shipping time. Customer service also was on point.Out of 5 orders, I have 0 complaints.Well except I can't stay off this website.Keep it coming. Tamaira H.North Carolina
  • I give a big WOW to pinktownUSA, I totally love all the items, can't wait to order from them again, fast shipping too. Olubunmi Lagos, Nigeria
  • I have ordered from here 3 times. I love the quality and fast shipment! Perfect for my accessory website LimitedAccessories.bigcartel.com, so I can provide fast Fashion and high quality pieces!! Vanessa Elliott, Westbury, NY
  • I make a oder,and I received my order today am so happy with everything I brought from pink town USA .Am really loving my things,keep up with the good work and the price is excellent .... Awa rosado Woonsocket , RI
  • I honestly didn't know what to expect! There was fast shipping & when I opened up my first shipment I was beyond excited and impressed with each and every item... I LOVE PINKTOWNUSA & so do my clients! Kimberlee Pelmore,Rantoul,IL
  • Im a new owner of a boutique in the Caribbean. My stuff was delivered sooooo fast and safe.... LOVE YOUR STUFF!!!!:) looking forward to continued business in the future :) La Toya R,Trinidad & Tobago
  • Omg....this site is amazing....i got my order on time and I was shock to see how nice big and heavy they were.....this is definitely my new favorite site. stacey christian,Orlando FL
  • I have been ordering from this company for a while now. I am pleased to say that I just LOVE how fast the order gets shipped out and delivered to me. Also the quality of the items are GREAT!!!! Bailey Beaufort, SC
  • Best jewelry I have ever ordered or worn, I love it and the shipping is fast.
    Kainoni,New York
  • I absolutely LOVE LOVE Pinktownusa!!! I have gotten 3 orders back to back!! Everyone of them were great and beyond!! I got my order in 2 days! Affordable shopping and I will never buy from another store again!! I have now 36 pieces from you guys!!! Sasha Clay Atlanta,Georgia
  • I received my order and all the items were so pretty...I will be ordering from the site from now on..the jewelry doesnt look like. cheap corner store jewelry...I dont even wanna sell the items I bought..and the wait time wasnt to long. I loved it all Angela Martin,New Orleans
  • love the stuff,fast shipping! acquinita,FL
  • I have done business with many wholesalers online. It wasn't until I found PINKTOWN that I was able to offer my customers the hottest trends with the BEST QUALITY. They truly have the best selection, one of a kind pieces, great celebrity trends, awesome prices and the highest quality of fashion jewelry there is out there! Will always be #1 wholesaler! Brandilyn Collins Philadelphia, PA
  • I was very pleased with all my pieces as well as the SPEEDY SHIPPING. I orederd my items on friday and recieved them on Monday. The quality is perfect. I am pleased and will recommend others to shop here. Shawde Hartford,CT
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FAQs

Q. Do you ship to a P.O. Box address? 
A. No. 

Q. APO or FPO? 
A. Sorry we also do not ship to APO or FPO boxes. 

Q. I have a boutique store in London, U.K. Can I buy from you? 
A. You sure can, however for any orders from outside of U.S., we cannot offer free shipping over $100. We will charge the actual cost of Global Priority Mail service provided by USPS. 

Q. I would like for PinkTownUSA to carry a certain item(s). Who should I get in touch with? 
A. Please email us at customerservice@pinktownusa.com. We are always ecstatic about your new ideas! 

Q. I have other concerns/matters. 
A. Our customer service hours are M-F 10am to 3pm. (EST)(Send an inquiry if the line is busy or if it is after 3pm) 

Q. I placed an order for 2 day shipping on Thursday, will I receive it on Saturday? 
A. No Saturday is not considered a business day, and FedEx Will not ship to you on Saturday. 

Q. I ordered before 3pm, does that mean I get my package that day? 
A. No it does not mean that you will receive the package that day, FedEx will receive it that day, and it will be shipped from us that day. 

Q. I haven't received a confirmation email for my account yet. What do I do? 
A. Please send us an inquiry and we should be able to have your account confirmed within 24hours. If not please call customer support. 

Q. I wanted to know if you guys will have these items in stock. 
A. We are working very hard to replenish them. Please allow at least 2-3 weeks. Don't quote us for this. Please check back from time to time to see if we have them in yet. 

Q. I wanted to add, remove, or change a few items on my order. Is that possible? 
A. No, we're sorry but once the order has been processed we can not add, change, or remove and items. 

Q. Do I get a discount if I buy a lot of items? 
A. We are in the process of putting in a discount system please check back with our customer support to see if it is up and running. 

Q. I have paid for shipping already why must I pay taxes for the items now?(International Shipping) 
A. We do not charge you for the international taxes/duty fee's because it is not something we charge you. Customs checks your package when it comes in and then applies the taxes after they are finished. 

Q. Do I have to make a $50 minimum purchase everytime I place an order? 
A. Unfortunately yes, you must purchase a minimum of $50, we cannot go lower that becuase of how our system is set. 

Q. If I wanted to return a few items what do I do? 
A. You must go into your account page and go to the Request Return page, and from there just check off which items you would like to return, but remember, this must be done within 10 days of shipping. Not reception of package, and we will have to give you store credit for the items not a cash refund. 

Q. I've sent back my returns and the tracking number said you have received it. When will it be processed? 
A. You will receive an email notification from us here at PinkTownUSA.com when we process your refund. Please allow 20 business days for your package to arrive and our Returns Department to process the refunds and give you the credit. For more about our return policy, visit the Return and Exchange page. 

Q. How much does it cost to ship something to me? 
A. On our website there is an estimated shipping cost calculator, we do not know how much it will cost because, we do not know how many items you will purchase, how heavy the package will be, and where you live. 

Q. Why is my order on hold? 
A. Your order is most likely on hold because you have provided us with a shipping address that is completely different from your billing address. If you would like your order to be released from this hold you will need to fill out the form we have emailed to you. 

Q. My tracking number says my package was delivered/My tracking number isn't coming up. 
A. Sometimes tracking can be a little off, especially when FedEx is dealing with high volumes of packages. Your package will most likely be delivered within a few days, but it's best to check with FedEx. It's possible your package was brought to a neighbor, but we're certain that your package will reach you properly! 

Q. It shows that you have charged me twice for my order! What is going on? 
A. If your credit card was declined when you first placed your order, you will still see a pending transaction show up on your account. Don't fret! We definitely will not capture those funds, and the pending transaction will drop off your card within a few business days. 

Q. I've sent back my returns and the tracking number said you have received it. When will it be processed? 
A. You will receive an email notification from us here at PinkTownUSA.com when we process your refund. Please allow 20 business days for your package to arrive and our Returns Department to process the refunds and give you the credit. For more about our return policy, visit the Return and Exchange page.
Contact us
By email : Click here to email customer service
By phone : 212-904-1122 (Monday through Friday(Except holidays) 10:00 AM - 3:00PM EST)
By Fax : 212-904-1174
By land mail : 290 Fifth Ave 6Fl. New York, NY 10001
  • Welcome to urban fashion jewelry and accessories in wholesale!

    Welcome back both loyal and new! We are happy to provide amazing collection of wholesale jewelry and fashion accessories at lowest price! Our recent climb in both traffic and orders forced us to upgrade our systems. We are happy that we are now caught up with orders and shipping that we can concentrate on doing what we do best. We will keep ourselves busy now with bringing to you the very best of the best in latest fashion. You will find that like before, we have thousands of item offerings with prices that set the industry standards. Also find that it is now easier than ever to look for the accessories making headlines in our Hot Topics. Our thoughts page will bring up our blog. We also want to hear from you. You can leave your comments and feedbacks by following us on twitter and mentioning @pinktownusa to voice your opinions on Your thoughts page.

    We are sure that we have way more to show you. Please make sure to follow us on twitter, subscribe to our youtube channel, and like us on facebook. We regularly run special promotions and dish out coupon codes that are specific to these social networking venues. We also relay pertinent informations through twitter only so that you can market and advertise for what's to come. Don't let opportunites pass you and join the network of evergrowing members to take advantage starting today!

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